Storm Eunice Wreaks Havoc

Regular readers may recall our own recent power cut in the wake of Storm Arwen before Christmas? Whether we experience another one tomorrow remains to be seen, but I am confident that many other people down here in South West England will.

The Met Office issued a rare “red” wind warning for our part of the world earlier today:

The Met Office forecasts that:

Extremely strong west to southwesterly winds will develop over southwest England and south Wales early on Friday. Widespread inland gusts of 70-80 mph are likely and up to around 90 mph near some coasts, with dangerous conditions on beaches and seafronts. Winds are expected to ease from the west during the late morning.

What to expect

  • Flying debris resulting in danger to life
  • Damage to buildings and homes, with roofs blown off and power lines brought down
  • Uprooted trees are likely
  • Roads, bridges and railway lines closed, with delays and cancellations to bus, train, ferry services and flights
  • Power cuts affecting other services, such as mobile phone coverage
  • Large waves and beach material being thrown onto coastal roads, sea fronts and homes, including flooding of some coastal properties

In the aftermath of Storm Dudley here are the current power cut maps for Western Power Distribution:

and ESB Networks:

I cannot help but wonder what they will look like by noon tomorrow?

[Edit – 13:00 on February 18th]

In a slightly belated answer to the question I posed last night, here are WPD’s current map and tables of woe:

Together with ESB Networks map for Eire:

Plus Scottish and Southern’s south coast map:

plus UK Power Networks’ map for South East England:

The other DNOs don’t provide handy tables of real time outage numbers, but WPD’s reveal that at 12:40 there were 123,955 properties without electric power across their four regions of the UK, of which 26,479 are here in Cornwall with another 30,642 next door in Devon.

Storm Franklin arrived on our shores before all the faults caused by Storm Eunice were repaired. Hence the story continues over at:

Storm Franklin Power Cuts


24 thoughts on “Storm Eunice Wreaks Havoc

  1. The Energy Networks Association report that:

    We have not yet seen the peak of Storm Eunice. However, at lunch time today (Friday) around 190,000 customers were without power and the network companies had reconnected over 277,000 customers.

  2. In their 3 PM Storm Eunice update WPD state that:

    The worst of Storm Eunice has now passed through our South West and South Wales regions, although conditions remain windy. The storm is now making her presence felt in our Midlands region, particularly in Gloucestershire, Herefordshire and Worcestershire. Most of the East Midlands remains business as usual.

    We’re seeing a lot of fallen trees, some of which are coming down on power lines, and there is a lot of debris about. Some of this is causing access issues for our teams.

    Operations Director Graham Halladay said: “I would like to thank customers for their patience. Our teams are working as quickly as they safely can to restore supplies but conditions are still proving difficult, even in areas where winds have eased.”

    At 2pm we had 928 customers off supply in the East Midlands; 14,782 in the West Midlands; 41,520 in South Wales, and 94,890 in the South West.

    Some customers are reporting that their lights are flickering or that their power is off for a minute or two. That’s because there is a fault but, thanks to the millions of pounds we’ve spent on automation schemes over the past few years, the network is able to re-route supplies.

    WPD continues to urge customers to ring 105 if they spot fallen power lines. These can still be live and capable of delivering a fatal shock.

  3. In this evening’s Storm Eunice “Red Alert” SSEN report that:

    We remain at Red Alert for our central southern England licence area as our teams continue to deal with the severe impact of Storm Eunice.

    As forecast, the storm has brought hurricane-force winds, with gusts of around 80mph recorded on the Dorset coast and some inland areas. Wind gusts have been even stronger on exposed coasts with 122mph registered on the Isle of Wight, provisionally the highest gust ever recorded in England.

    The extreme winds have caused significant damage to our infrastructure due to fallen and uprooted trees and windborne debris, which is also presenting access issues for our teams as they scout and assess faults.

    As of 4pm this afternoon, power has been successfully restored to around 55,000 customers, with over 120,000 customers currently off supply.

    Our engineers continue to work on re-routing or ‘switching’ the network – restoring as many customers remotely as they can – with our operational teams ready to work on power lines when wind levels drop, and it is safe to do so.

    The extreme winds are due to reduce slightly following the expiration of the Met Office Red Warning but will remain at gale-force levels until 6pm at the earliest. A Met Office Amber warning remains in place until 9pm this evening.

    We continue to work closely with Local Resilience Forums and resilience partners to help coordinate the welfare response and provide support to customers and communities affected.

    We have welfare vans set up in the following locations, which are open until 10pm tonight:

    Bagshot – GU19 5AZ
    Dockenfield
    Hendred Village, Oxford
    Isle of Wight – County Hall Car Park – PO30 1UD
    Isle of Wight – Farnham Memorial Hall – GU9 7EE
    Lytchett Matravers – Tesco Express – BH16 6BQ
    Whitchurch – RG28 7LX
    Wisborough Green – RH14 OBZ

  4. In their 5 PM Storm Eunice update WPD report that:

    Storm Eunice’s strongest winds have now moved away although conditions remain difficult as it is still very windy. So far we have managed to restore over 350,000 customers, with just over 146,000 currently off supply.

    Our Contact Centre teams have taken nearly 39,000 calls relating to power cuts and a further 25,600 reports have been made via our website.

    We’re sorry for the length of time restorations are taking; conditions remain extremely difficult with incidents of trees falling near to our teams as they are working.

    WPD Area Customers off supply Customer restored
    East Midlands 3,123 10,524
    West Midlands 18,149 74,171
    South West 87,478 196,024
    South Wales 37,419 70,525

  5. In their latest national update the ENA report that:

    We have not yet seen the peak of Storm Eunice. However, at Friday evening around 435,000 customers were without power and the network companies had reconnected over 711,000 customers.

    We will provide a further update on Saturday morning.

  6. SP Energy Networks report in their 5 PM adverse weather update that:

    Our engineers have restored power to 12,000 customers whose supply was interrupted due to damage brought by Storm Eunice. Despite difficult conditions our teams continue to work tirelessly to restore power for the final 3,500 customers (1,500 in Wales and 2,000 in England) who remain off supply.

  7. UK Power Networks report that:

    We have restored power to 277,000 properties. Numbers will change and there are currently 54,700 properties without power across the East of England and 113,400 off across the South East including:

    East:
    Bedfordshire 3,500
    Cambridgeshire 3,500
    Essex 21,100
    Hertfordshire 6,500
    Suffolk 13,900
    Norfolk 5,800

    South East:
    East Sussex 18,700
    Kent 71,700
    Surrey 4,400
    West Sussex 18,500

  8. In their 8:30 PM update UK Power Networks report that:

    Storm Eunice caused significant damage to parts of the electricity network in the South East and East of England, after the worst sustained high winds we have seen in our region for years. Our equipment has been damaged in more than 1,800 locations.

    We have managed to restore more than 70% of those affected, by remote control so far. Now winds are subsiding, engineers are working to locate, assess and begin repairing damage to restore supplies as quickly as possible. We will be prioritising damage affecting the largest groups of customers first. We are working hard to restore all supplies as quickly as possible, although this is a multi-day event.

    We have restored power to 422,000 properties. Numbers will change and there are currently 68,000 properties without power across the East of England and 88,000 off across the South East including:

    East:
    Bedfordshire 2,500
    Cambridgeshire 1,300
    Essex 24,000
    Hertfordshire 4,400
    Suffolk 20,500
    Norfolk 14,300

    South East:
    East Sussex 16,700
    Kent 52,600
    Surrey 2,600
    West Sussex 15,900

  9. SP Energy Networks report in their 10:30 PM adverse weather update that:

    Our engineers have restored power to over 15,000 customers whose supply was interrupted due to damage brought by Storm Eunice. Despite difficult conditions our teams continue to work tirelessly to restore power to 1,500 customers currently off supply in England and Wales.

    Our customer service team have taken over 5416 calls since the storm hit, and are continuing to proactively contact customers to offer extra support, including hot food and drinks and hotel accommodation, to anyone who needs it.

    Yellow and amber weather warnings continue to be in place across large parts of the UK as Storm Eunice is expected to bring extremely strong winds and continued disruption for much of the UK over the weekend.

  10. In their 7:30 AM update on Saturday the Energy Networks Association report that:

    Around 1.3 million customers have been affected by Storm Eunice.
    Around 1.2 million customers have been reconnected.
    Around 226,000 customers are without power.
    The main areas affected are:

    South East England – approx 58,000 customers
    Eastern England – approx 35,000 customers
    South West England – approx 55,000 customers
    South England – approx 60,000 customers
    South Wales – approx 15,000 customers

  11. In their 8:45 AM adverse weather update on Saturday SP Energy Networks report that:

    Our engineers have restored power to over 15,000 customers whose supply was interrupted due to damage brought by Storm Eunice. Despite difficult conditions our teams continue to work tirelessly to restore power to 90 customers currently off supply in England and Wales.

    Our customer service team have taken over 5725 calls since the storm hit, and are continuing to proactively contact customers to offer extra support, including hot food and drinks and hotel accommodation, to anyone who needs it.

  12. In their 11:30 AM update on Saturday UK Power Networks report that:

    Storm Eunice caused significant damage to parts of the electricity network in the South East and East of England, after the worst sustained high winds we have seen in our region for years. The weather caused a month’s worth of faults in a day. Our equipment has been damaged in more than 1,800 locations.

    We are currently part of the national clear-up operation and restored power to more than 90% of properties affected yesterday. After the winds subsided engineers were able to start work to locate, assess and repair damage, to restore supplies as quickly as is safely possible. Our helicopter patrols are scanning power lines for damage sites. We will be prioritising damage affecting the largest groups of customers first. We are working hard to restore all supplies as quickly as possible, although this is a multi-day event.

    We have restored power to 552,850 properties. Numbers will change and there are currently 28,900 properties without power across the East of England and 48,100 off across the South East including:

    East:
    Essex 14,200
    Suffolk 9,000
    Norfolk 2,800

    South East:
    East Sussex 11,200
    Kent 26,700
    Surrey 2,100
    West Sussex 8,000

  13. In their 8 AM update on Sunday the ENA report that:

    Around 83,000 customers were without power, down from 155,000 yesterday evening
    Around 1.4m people have been affected by damage to the power network

    The areas most affected are:

    South West England – approx 29,000 customers
    South East England – approx 23,000 customers
    South England – approx 20,000 customers
    Eastern England – approx 7,000 customers
    South Wales – approx 3,000 customers

    Efforts are ongoing to reconnect everyone but continuing high winds, and now the newly named Storm Franklin, is making conditions challenging for engineers.

    According to the Met Office, Storm Franklin is expected to bring high winds during Sunday night and into Monday morning for much of the UK.

  14. Western Power’s 9AM storm update on Sunday reads as follows:

    Our engineers have continued working through the night in awful weather conditions to restore electricity to customers affected by Storm Eunice. It has been the worst storm we have ever experienced in our South West region and has caused huge disruption in other areas of our network too.

    Overnight our crews restored supplies to a further 28,000 customers. Since the start of the storm nearly 475,000 customers have had their power restored. Our engineers are continuing the battle to restore supplies to the remaining 32,000.

    We are extremely sorry to customers still off supply. We have thousands of staff across WPD working to restore power and to keep customers informed. Hundreds of business support staff from across our wider business have been drafted in for the last several days to take customer calls – with volumes remaining around 8 times busier than usual. We have also handled over a month’s worth of hits on our website – over 1.1 million – in a single day.

    The situations we are finding on site are extremely complex and the remaining incidents we are working on are taking much longer to restore due to very challenging repairs and clearances. We absolutely have to keep our customers and staff safe as we work to fix the network as quickly as we can. Examples of the extreme incidents we are encountering include the roof of the RNLI lifeboat station in Sennen Cove, near Penzance, landing on overhead lines. Meanwhile, near Tavistock an entire row of trees has fallen onto an overhead line. In situations like this we have to clear the trees and huge volumes of other debris before we can begin repairs to our network.

    Operations Director Graham Halladay said: “We know that our customers are really struggling. It is cold and being without power can be hugely disruptive and very worrying. We have simply never seen damage on this scale before – it is the worst storm in decades. We are working nonstop to get things sorted. I want to say a huge to thank you to our customers for their patience. Everyone at WPD is dedicated to the restoration effort – we care about every single incident and we are working through the backlog as quickly as humanly possible.

    “We have hundreds of engineers and contractors working long hours, many away from their own homes and families for several days, to put this right and get the lights back on. I can reassure customers that no one has been forgotten and I would like to thank staff for their efforts.”

    We currently estimate that customers in our West Midlands and South Wales regions who were affected by Storm Eunice will have their power restored by the early evening. The majority of customers affected by Storm Eunice in our South West region will have their electricity restored by midnight with the remaining properties having power back by Monday. However, further poor weather is forecast, which could create additional challenges. We are aware that our power cut map is showing restoration times into Tuesday but these are for new faults.

    In South Wales we have restored supplies to 93,236 customers and we have 2,709 off supply. In the South West we have restored 270,414 customers and are working to restore supplies to 29,282 customers. The worst affected areas are Somerset and North Devon.

  15. WPD report in their 5 PM update that:

    Despite now facing another storm – named by the Met Office as Storm Franklin – our engineers are still working hard to restore electricity to customers who lost power in Storm Eunice. Conditions in parts of our region are dreadful, with high winds and heavy rain, but our teams are battling on.

    We have now restored 98% of the customers affected by Storm Eunice and hundreds of field staff are working hard to restore the remaining 14,699 in our South West region who were directly affected by the storm. We know these customers are dealing with extremely difficult situations without power and we are working hard to fix every last incident and keep people informed.

    We expect to restore customers by Monday night, but we are doing all we can to get the lights on earlier for many customers wherever possible, depending on the specific repair needs at each remaining location. As we have done since Friday, we will again be working throughout the night to make further restorations.

    Operations Director Graham Halladay said: “This has been the worst storm we have ever experienced in our South West region and I am grateful for the incredible resilience our customers are showing. We are doing our utmost to get the network fixed as soon as possible. We have had hundreds of faults, many of them affecting a small number of customers.

    “As well as our teams out in the field and in our Control Rooms and Contact Centres, we also have teams working behind the scenes to get equipment to the right places and organising welfare support for our most vulnerable customers. They too have been working long hours because no one at Western Power Distribution likes the thought of our customers being left without power.

    “Unfortunately, the sheer devastation Storm Eunice left has made accessing and repairing faults extremely challenging, which is why it is taking longer than we would like to carry out repairs. We are sorry and we are doing our level best to get every single customer’s lights back on.”

    Our website has received 1.8 million hits – that’s two months’ activity in two days. On a normal weekend, we would expect around 21,500 hits and even Storm Arwen only saw 537,000 hits. Of course, during the Great Storm of 1987 there wasn’t a website.

  16. In their 6 PM update SSEN include details of their customer welfare operations and compensation payments :

    Our enhanced 1000-strong operations team continues to battle extremely difficult conditions to restore power to the remaining customers affected by Storm Eunice.

    It has been a challenging and hazardous day with sustained high winds, particularly across the coast. This has led to new faults, access issues due to fallen trees and multiple points of damage on our overhead lines, which has extended repair times.

    Our teams are making every possible effort to restore further supplies this evening, but based on the expected impact of Storm Franklin, which will move through our region overnight, we have unfortunately had to adjust some restoration times for customers.

    Despite this, we have continued to make good progress. As of 6pm, we have restored power to over 172,000 homes (95% of total affected) leaving around 9,650 homes without power.

    Parts of Hampshire, Wiltshire, Dorset, Surrey, Oxfordshire and West Sussex are most affected, with further localised faults across our operating region.

    Recognising the ongoing impact, we have offered enhanced welfare for customers who will remain without power beyond the weekend. This includes reimbursement of accommodation costs where customers cannot make alternative arrangements themselves.

    Richard Gough, Director of Distribution System Operations, said:

    “The hurricane-force winds of Storm Eunice have resulted in some of the most extreme and challenging conditions experienced in the south of England for decades, with significant impact on our overhead line network. I would like to apologise to our customers for the continued disruption as our teams work around the clock to restore power.

    “I’d also like to recognise our teams in the field and in our control and customer centres, who are doing a brilliant job in very difficult conditions and stand ready to respond to the impact of Storm Franklin, while prioritising restoring customers who have been without power longest.

    “We fully appreciate the issues being faced by customers who have been without power since the start of Storm Eunice and as our teams work hard to reconnect the remaining homes, we are actively encouraging all customers who we expect to remain off supply for an extended period to take advantage of our enhanced welfare offer.”

    Enhanced welfare

    Accommodation support – we encourage customers concerned about an extended power cut to make alternative arrangements to stay with family or friends but recognise this may not be an option for all.

    Where this is the case and a customer has been without power since Friday and their Estimated Time of Restoration is later than Sunday evening, we are offering to reimburse all reasonable costs for arranging alternative accommodation.

    Meals – we are placing welfare vans in communities most affected by Storm Eunice offering free hot food, drinks and charging facilities at the following locations, which will open at 8am on Monday 21 February:

    Charminster Village Hall, Redwood House, Charlton, DT2 9UH
    Cliddesden Basingtoke Villiage Hall, RG25 2JQ
    Froxfield Villiage Green, GU32 1DH
    Midhurst Road Car Park in Liphook, GU30 7TN
    New Church Street, Tetbury, GL8 8DS
    Portesham Village Hall, Malthouse Meadow, Portesham, DT3 4NS
    Raghill, Padworth, RG7 4NX
    Similarly, for these customers who have been without power since Friday, if you do not live in proximity to these vans or need to remain in your home due to circumstances such as mobility or COVID-19, we are offering to reimburse reasonable costs for an evening meal or takeaway, up to the value of £15 per person and up to a maximum of £60 per household.

    Reimbursement – eligible customers should book the accommodation and meals directly and retain all receipts which should then be sent to SSEN for reimbursement via the following link – https://tinyurl.com/EuniceClaim. All claims will be processed for reimbursement promptly once full restoration has taken place.

    We ask any customer in a vulnerable situation who may find it difficult to organise this for themselves to contact us so that we can look to support them on a case by case basis.

    Compensation for loss of power

    Separate to the enhanced welfare offering above, we recognise that customers may have questions regarding compensation, which is governed by Guaranteed Standards of Service set by our regulator, Ofgem. Customers will be eligible for compensation under Guaranteed Standards if they have been without power for over 48hrs, where they will be eligible for a payment of £70. A further £70 will be due for each additional period of 12 hours in which supply is not restored, up to a cap of £700.

    Customers do not need to contact SSEN to receive this compensation. We will automatically issue this by cheque to the address that was impacted by the storms based on the data we hold. We will send a letter to addresses where this information is incomplete.

  17. It’s now nearly 8 PM on Sunday February 20th. Storm Eunice has departed across the North Sea, but numerous faults remain. In addition Storm Franklin has arrived to add to the number of power cuts. Here’s the current state of the nation:

    The ENA’s 4 PM update summarised things as follows:

    Around 1.4 million customers have been affected by Storm Eunice
    Around 1.35 million customers have been reconnected
    27,000 customers reconnected since 8am today (Sunday)
    Around 56,000 customers are without power

    The main areas affected are:

    South West England – approx 21,500 customers
    South East England – approx 17,000 customers
    South England – approx 12,000 customers

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